MOST households in uMhlanga and Durban North are now receiving water following improvements in reservoirs levels in these areas. Improvements to supply are thanks to eThekwini’s technical teams who have been working tirelessly to resolve the low pressure that resulted in the water supply interruption. Their work included the replacement of air valves and scouring of the line to release air that may have caused blockages in the system. 

During the inspection of the 27km pipeline, technical teams discovered that an air valve had been tampered with and another valve had been vandalised. These valves have since been repaired by the Municipality and a case of sabotage opened at the Greenwood Park Police Station. The affected reservoirs are expected to take at least two days to fully return to normal levels. Residents are requested to use water sparingly to prevent reservoirs from running empty as this may prolong the recovery period. Technical teams remain on the ground to tweak the system to ensure the best efficiency to balance all reservoirs. The Municipality apologises for the inconvenience caused to customers.

For more information regarding water supply, the public can call the toll-free number 080 311 1111 or use the eThekwini Water and Sanitation WhatsApp number 073 1483 477. Alternatively, email: Eservices@durban.gov.za.